TicketsWest

Customer Service Request

Submissions are monitored Monday - Friday. 10 AM - 5 PM; excluding federal holidays.

If you are needing assistance after hours and your event is today, please visit the venue box office 1-2 hours ahead of showtime for the quickest support.

Name

First Name*

Last Name*

Customer Number

Email Address*

Phone*

What type of problem are you experiencing?*

Haven't received my tickets

Refund Request

Cannot sign in to my account

Duplicate charge on my card

Unable to complete purchase

Site error

Other

If your event is today and you are missing your tickets:

Please note this inbox is monitored Mon- Fri, 10AM- 5PM; excluding federal holidays.

If you are reaching us on a weekend or after hours the day of your event, you can have your tickets printed at the venue box office prior to your show. Please be prepared to show your photo ID to verify your purchase.

Event*

Charge Date

Event Venue

Did you receive an order confirmation email?

Event Date

MM/DD/YYYY

Attempted purchase date

MM/DD/YYYY

Approximate purchase time

HH:MM:SS AM/PM

Refund Request Reason

Purchase Method

Did you purchase ticket insurance?

Please describe the issue you are experiencing:

Page URL

Order Date

MM/DD/YYYY

Order Confirmation Number

Found in confirmation email

Which type of credit card did you use to purchase tickets?

Visa

MasterCard

Discover

American Express

Last four of credit card?

Used only for lookup purposes.

For Mobile delivery methods:

When purchasing tickets, you will receive two emails. One email will be your confirmation email and contains the details of your ticket purchase. The second email contains a link for you to download your ticket(s)

Or download the tickets to Apple Wallet or Google Pay depending on your mobile device. Sometimes the second email gets filtered through into your spam or junk mail folder. Please check there first. To ensure delivery, please add the email address orders@ticketswest.com to your address book

If you received your tickets via Mobile delivery and have ordered more than 1 ticket, please scroll down through your phone to download all of the tickets to your digital wallet.